At Exclusivity Hair, every order is prepared with care to ensure you receive premium-quality hair that meets our high standards. Please review our shipping information below.
Order Processing
All orders are reviewed and prepared before shipment.
- Ready-to-Ship Products: Processed within 1–2 business days.
- Made-to-Order Products: Require 7–14 business days for production before dispatch.
- Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been processed.
Dispatch Times
Once your order has been prepared, it will be dispatched using your selected shipping method. A shipping confirmation email with tracking information will be sent as soon as your parcel leaves our facility.
United Kingdom Shipping
We currently offer shipping throughout the United Kingdom.
Standard Delivery
- Estimated delivery: 2–4 business days
Express Delivery
- Estimated delivery: 1–2 business days
Delivery estimates begin after your order has been dispatched.
International Shipping
We proudly ship to customers worldwide.
Estimated delivery times:
- Europe: 3–7 business days
- United States & Canada: 5–10 business days
- Australia & New Zealand: 6–12 business days
- Rest of the World: 7–15 business days
International delivery times may vary depending on customs clearance, local postal services, and your destination.
Please note that customs duties, import taxes, and other local fees are the responsibility of the customer where applicable.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment in real time.
Tracking information may take up to 24 hours to become active after dispatch.
Made-to-Order Items
Some of our products are handcrafted or customized specifically for your order.
These items require 7–14 business days to be prepared before shipment.
This additional production time allows us to maintain our premium quality standards and ensure every product meets our expectations before it reaches you.
Delivery Delays
While we strive to deliver every order on time, occasional delays may occur due to:
- High order volumes
- Courier service disruptions
- Customs inspections
- Severe weather conditions
- Public holidays
We appreciate your patience should unexpected delays occur.
Need Assistance?
If you have any questions regarding your shipment or need assistance tracking your order, our customer support team is happy to help. Please contact us through our Contact Us page, and we'll get back to you as soon as possible.