Welcome to Exclusivity Hair. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms.
1. General
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.
We reserve the right to update, modify, or replace these Terms & Conditions at any time. Changes will take effect immediately upon publication on this page.
2. Products
We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, slight variations in color, texture, or appearance may occur due to lighting, screen settings, or the natural characteristics of raw human hair.
As our products are made from natural human hair, each bundle or wig is unique and may vary slightly.
3. Pricing
All prices displayed on our website are listed in the selected currency and are subject to change without prior notice.
We reserve the right to correct pricing errors or cancel orders affected by incorrect pricing.
4. Orders
Once an order has been placed, you will receive an order confirmation by email.
We reserve the right to refuse, cancel, or limit any order if fraud is suspected, payment cannot be verified, or product availability changes.
If your order cannot be fulfilled, any payment received will be refunded.
5. Payment
We accept secure payment methods available at checkout.
Your payment information is processed securely through trusted third-party payment providers. We do not store your payment card details.
6. Made-to-Order Products
Many of our wigs and hair products are prepared specifically for each customer.
Made-to-order items require additional processing time before dispatch. Estimated production times are displayed on the relevant product pages and within our Shipping Policy.
7. Shipping
Shipping times are estimates and begin once your order has been dispatched.
We are not responsible for delays caused by courier services, customs inspections, weather conditions, or circumstances beyond our control.
Customers are responsible for any customs duties, import taxes, or local fees charged by their country.
8. Returns & Exchanges
Due to the hygienic nature of human hair products, returns and exchanges are only accepted for items that are unused, unworn, unwashed, and remain in their original packaging with all security ties and seals intact.
Products that have been opened, installed, altered, brushed, dyed, cut, or otherwise used cannot be returned unless they are faulty or incorrect.
Please refer to our Return & Refund Policy for complete details.
9. Intellectual Property
All content on this website—including text, images, logos, graphics, videos, product descriptions, and designs—is the property of Exclusivity Hair and is protected by copyright and intellectual property laws.
No content may be copied, reproduced, or used without prior written permission.
10. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with the website's security or functionality.
- Submit false or misleading information.
- Upload harmful software, viruses, or malicious code.
11. Limitation of Liability
To the fullest extent permitted by law, Exclusivity Hair shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
12. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in that policy.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page or by using the customer support details provided on our website.